Complaints policy

Information for clients and non-clients on how to,
claim or return the product purchased in our shop.

Return of goods

If you find that there are any problems with the goods delivered and you are not satisfied with them, please let us know in writing, by phone, email or SMS within 14 days of delivery.

If the goods do not suit you, you can return them and get a refund of the amount paid in addition to the shipping costs.

We cannot take back the goods after use or wear and the customer is obliged to keep the goods.

If you receive a damaged parcel, please contact the carrier, WAYUNKI is not responsible for the quality of the transport.

The customer is responsible for any incorrect ordering of the product and the associated costs.

In case of agreed refund: the refund will be made immediately. It may take up to 28 days to appear on your statement.

Complaints

Sending a complaint
If you send your goods by post or by a shipping company, the package must be clearly marked with the word RECLAMATION.

If there is more than one claim in one package, it is necessary to clearly mark the goods complained of inside the package.
You must enclose proof of purchase and a cover letter with a precise description of the defect and valid contact details.

Complaint process
You will be informed about the progress of the claim by automatic emails, which will notify you that your claim has been received by us in the system, that it has been processed, that it has been sent to you or that you have the opportunity to collect it.

Contacts:
The contact information below is for any communication you may need regarding your problem or inquiry about the complaint process.

Martin Cold
Prokopova 14,
130 00 Prague 3
Tel: +420 777 870 609
Email: [email protected]